Contact our team
Need help? Our support team can assist with account questions, deposits and withdrawals, technical issues, or general feedback. Contact us for account-related issues, verification guidance, payment queries, or to report a problem. We provide prompt, practical assistance across multiple channels; open a ticket or use live chat and our staff will respond with clear next steps. For affiliate or payments enquiries please use the dedicated contacts in the table below. Please also check your spam or junk folder.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email support, ticket; typical reply within 1 hour) |
| General enquiries | [email protected] (billing & account queries; allow 24-48 hours) |
| Affiliate enquiries | [email protected] (partner sign-up, commissions; dedicated team) |
| Phone | +44 20 7946 1582 (voice support, UK) |
| Working hours | 24/7 |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account info. Providing complete information helps us avoid delays and handle your request faster.
Contact Form
Response Time
Our support team aims to reply to most inquiries within one business day. Simple requests are usually handled quickly, while issues that need verification, payment checks or third-party responses may take longer to resolve. For complex cases we’ll keep you updated on progress and provide a realistic timeline once we have the necessary details.
Feedback
We’d love to hear your feedback, suggestions or ideas for improving the website. Every message is reviewed by our team and used to refine features, promotions and usability. Tell us what you enjoy, what could be clearer or any bugs you find, and we’ll use your input to make the site more reliable, user-friendly and enjoyable for everyone.